Improving Interpersonal Communication Between Health Care Providers and Clients

Source
USAID

This monograph discusses the importance of IPC as a tool for improving health care outcomes in developing countries and describes techniques for enhancing provider communication skills. It also provides a job aid and several data collection instruments that can be used in various settings. 

It can serve as a:

  • Introductory overview on provider-client communication skills
  • Framework for assessing IPC skills
  • Guide for developing IPC training activities
  • Resource describing important IPC experiences in selected developing countries.
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