Project Example

A Participatory Quality Improvement Process for SBCC Programs and Group Sessions

The participatory quality improvement (QI) approach outlined in this document assists civil society partners in Namibia to craft their own set of quality performance standards and indicators for their social and behavior change
communication (SBCC) programs. The approach focuses on improving the quality of their SBCC programs—their planning and design, implementation, and monitoring and evaluation (M&E). The standards and indicators that are
developed during the participatory process are grounded in accepted national guidelines and standards.

The national standards and guidelines are reflected in the three tools that follow, which encompass two checklists and a template for actionable recommendations. The tools can be used in any health area. They have a particular focus on the planning, design, implementation, and M&E of SBCC group sessions that partners conduct through field staff and volunteers. A companion document contains tools specific to SBCC programs and group sessions in HIV prevention.

The QI team assesses whether quality performance standards are being met and identifies strengths and weaknesses. It does this both through office visits and through direct observation of group sessions during field visits. Team members then come to consensus on actionable recommendations that define how the program should be strengthened further. After three to six months, the QI process is repeated to determine progress made. QI is thus a continuous feedback process, with periodic team-based reviews.

Source: FHI360

Date of Publication: March 25, 2019